Customer refund information
Refund Policy
Last reviewed: August 2026. This Refund Policy explains when customers may request a refund for a Prime IPTV SA digital subscription.
Nature of the service: Prime IPTV SA provides digital subscription access and remote setup support. No physical product is shipped. Activation details are delivered electronically after payment confirmation.
Refund eligibility: A refund request must be submitted within seven days of activation. The customer may qualify when the service fails because of an issue within our control, the customer has contacted support and allowed reasonable troubleshooting, and the issue remains unresolved after support assistance.
Technical support first: Before approving a refund, our support team may check the device, app, login details and internet connection. We may provide setup assistance or replacement access when appropriate. Customers must provide accurate information and allow a reasonable opportunity to resolve the issue.
Non-refundable cases: Refunds are not normally available when the problem is caused by an incompatible device, unsupported application, unstable internet connection, incorrect setup, shared or misused login details, refusal to complete troubleshooting, a change of mind after activation, or a request submitted more than seven days after activation.
Trial access: Customers are encouraged to use the available 24-hour trial to check device, app and internet compatibility before purchasing a longer subscription.
How to request a refund: Email zakaria@primeiptvsa.com with your payment reference, activation date, device model, app name and a clear description of the issue. Do not send passwords or other sensitive login information by email.
Refund processing: Approved refunds are returned through the original payment method where supported. Processing normally takes five to ten business days, depending on the payment provider.
Consumer rights: This policy does not limit any consumer rights that cannot lawfully be excluded under applicable law.
Policy updates: This Refund Policy may be updated when our payment, activation or support processes change. The latest review date will be displayed on this page.