Rules for using the website and service
Terms and Conditions
Last reviewed: August 2026. These Terms and Conditions govern access to and use of the Prime IPTV SA website, trial access, subscription options, device compatibility, account use and customer support.
Eligibility and lawful use: users must be legally able to enter an agreement and may access only services and media for which they have the required rights or permissions.
Trials and compatibility: a trial is intended to help confirm device, player and network compatibility. Performance can vary by internet provider, router, Wi-Fi conditions, device capability and third-party applications.
Account security: login details must be kept private. Users may not resell, publish or share access beyond the simultaneous connections included with the selected plan.
Availability: channels, categories, apps and technical features can change. Do not rely on an unverified permanent content list or assume uninterrupted operation.
Payments and refunds: Current prices are displayed on the website or confirmed before activation. Access is activated after payment confirmation. Prime IPTV SA does not charge recurring payments automatically unless the customer has expressly agreed to them. Refund requests are handled according to the published Refund Policy.
Third-party services: television manufacturers, app stores, players, internet providers, payment providers and communication platforms operate independently and have their own terms.
Support: users should provide accurate device and connection details. Support cannot correct faults controlled by an internet provider, home network or unsupported third-party app.
Changes: these terms may be updated when plans, tools or legal requirements change. Continued use after publication may be treated as acceptance where permitted by law.